One thing that we pride ourselves on is being educated about our industry and our customers. A while back, we read a post on 3PLWire that got us thinking. Read it for yourself and tell us your thoughts.
Top 5 Signs it is Time to Switch Carriers
In the interest of full transparency, we thought we’d address these items one by one.
1. Financial warning signs
The writer says that unfortunately, many carriers have recently reported losses. Knowing that you’re doing business with a company that has its financial house in order is of the utmost importance. When companies aren’t doing well, they may start to cut corners or become focused only on short-term gains or they might not even be able to deliver on their promises. We at Logistic Services Northwest, LLC have never had financial issues and based on our work product, we expect to keep it that way.
2. Uncompetitive rates
We agree with the writer’s statement that the phrase “uncompetitive rates” isn’t just about price, because low rates can sometimes mean a compromise in some other area. But in this era of a stagnant economy, it would behoove any smart person to assess his or her expenses, compare prices, re-negotiate, or even change carriers if necessary. Logistic Services NW LLC always strives to give competitive pricing—our rates are solidly in line with the standard—and we think our customers appreciate it. A fair price for the best service we can give, those are words we live by.
3. Service standards
As with many industries, customers have a choice when it comes to shipping. Sometimes it’s hard for consumers to know, which is the right option for me? To us, this is now, and always will be, a customer service driven business. We are here to make our customers’ lives less stressful and more productive. We aim to lower your cost while at the same time, increasing your supply chain visibility.
4. I.T. Dark Ages
Technology is your friend, so make it work for you. At Logistic Services, we believe we have created the perfect synergy between human beings and computers. We offer live support through our reliable and capable customer service staff—but we also give our customers the online freedom to check in on their shipment whenever they want. Our website is fully functional and we’ve made our online tools part of our standard of service.
5. Internal changes
You want to grow your business, Logistic Services wants to grow with you. If you feel your carrier isn’t performing the way you want or need, it might be time for a change. Don’t get left behind being stuck with a company that isn’t working for you—be proactive and seek the solution.